How is that for customer service? We contacted our internet provider about the ethernet cable and they say they don't service that. I'm really frustrated. I wish I knew more about all this stuff. It's not clear how you are connecting the modem, router and computer.
It works like this--The Internet provider's signal cable connects to the modem, the modem is connected to the modem port on the router with ethernet cable and the computer connects to the router either with ethernet cable best or wirelessly.
Then you have to power the network in the same order. Unplug power from modem and router and turn off the computer. First plug in the modem, wait 2 minutes, plug in the router and wait again, then turn on the computer. Motorola has no support connection to you. It's your Internet Provider that sets up your connection and provides support. They should have a web support site that would guide you. You will not be able to connect until you make the right choices there.
Use the modem's ethernet connection instead of usb. That will work much better. The modem is NOT connected to the computer. It connects to the router that acts as a splitter for the network. That might be your problem. The reason I thought it was Windows 7 is because the borrowed laptop that I am using right now is able to connect to my cable modem with the usb port and it has Vista.
I heard so many bad things about Vista so I got the new desktop with W7. W7 doesn't seem to let you use the usb port connection - only ethernet.
Is that right? I am so incredibly frustrated. I can't troubleshoot on the internet without an internet connection. Any advice? This modem has no router built in.
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